# Refund Policy Our refund policy is permissive for legitimate refund requests. To qualify for return, you must contact us within 30 days explaining exactly why you want to refund your payment. All refund requests are reviewed in a case by case basis by FIBRA-NET. We consider as legitimate refund request when the user contact us by email to refund a payment. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://clica.gitbook.io/clica/terms-of-service/refund-policy.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.